We sell and market products and services to companies and adult individuals in Finland and the EU. We are a 100% Finnish private company.

These delivery terms apply to ordering products in our online store and similar deliveries.

These delivery terms and conditions are valid from 03.08.2016. We may unilaterally change the delivery terms and conditions from time to time, so please familiarize yourself with our delivery terms and conditions in advance each time you order products from our online store.

Delivery costs are €9.90* - Excluding long products that require separate handling, such as ladders, wheelbarrows, washing machines, etc., for which we will inform you of the delivery costs separately.

Minimum order is €20

All prices in the online store include value added tax.

Delivery methods

• Post - Under 30 kg
• Long jump -> Over 30 kg and platforms
• UPS
• DHL

Payment and payment methods

We offer the payment methods listed below:

         Payment methods for individuals:

• Klarna invoice and installment payment
• Klarna credit card (Visa, Visa Electron and Mastercard)
• Klarna online payment - all Finnish online banks
• Paytrail Invoice and installment services (Read more about payment services -> https://www.paytrail.com/kültura/maksupalveluehdot )
• Paytrail credit card (Visa, Visa Debit, VisaElectron, Mastercards, Debit MasterCard and American Express)
• Paytrail Mobile Payment Methods
• Paytrail bank payments
• Paypal
• Invoice to email (Bank transfer delay 1-2 days in processing)
  
  Payment methods for companies:
• E-invoice - electronic invoice
• Invoice to email
• Klarna invoice and installment payment
• Klarna credit card (Visa, Visa Electron and Mastercard)
• Klarna online payment - Finnish online banks
• Paypal

“ In order to offer you Klarna payment methods, we may transfer your personal data in the form of contact and order information to Klarna during a purchase transaction so that Klarna can assess whether you are eligible for their payment methods and tailor these payment methods to you. Your transferred personal data will be processed in accordance with Klarna’s own privacy notice . "

The payment options offered by Klarna are displayed in the Klarna Checkout service. The payment options currently available in the Klarna Checkout service are invoice, credit card, card payment, or direct payment via bank. After the customer has entered payment information in the Checkout service, the remaining payment methods are those that are possible for the customer. The default payment option is always invoice when possible. The customer can easily change the payment method to, for example, card or online banking payment after pressing the "BUY" button, if these options were not initially available. If the customer does not enter a personal identification number in the system, then only card payment and online banking payment are possible.

The customer can pay with debit and credit cards of all Finnish banks and in the online banking of the following banks: S-pankki, Aktia, Danske Bank, Osuuspankki, Nordea and Säästöpankki. When paying by card, the customer must provide the card number, card expiry date, CVC code and, when paying with some cards, also the 3D secure code. In addition, the customer's bank may require separate identification in the online bank with online banking credentials. Please also make sure that you have activated the online payment feature of your card in your online bank before making the payment.

Debit/Credit card
You can pay with Debit/Credit cards and Visa Electron cards. Paying with a debit card is easier, faster and safer than with an online bank. You do not need separate codes, just the card itself. If the payment is made with a debit card, it will be debited directly from your account in the same way. Since your credit card company guarantees payments with a Debit/Credit card, it is a safer option for you. If there are any problems, you can always get your money back from the credit card company if the purchase was made from a European online store. When you have a choice between a debit card and a credit card, you can pay for online purchases directly from your account or from the credit account linked to the card.

When paying with a Credit card, the card number is the 16-digit number on the front of the card. The 3-digit verification code used in online payments, i.e. the CVV2 number, can be found on the back of the card to the right of the signature area. When paying with a Debit or Credit/Debit card with the Debit feature, you must use the number in the lower left corner of the back of the card. The first 16 digits serve as the card number and the last three serve as the verification code.

Visa Electron
You can also pay with a Visa Electron card if you have activated the online payment feature of your Electron card in your online bank. When ordering, you will be redirected to your bank's secure verification service, where your purchase will be verified with your online banking credentials (Verified by Visa).

Credit card
We accept all Visa and Mastercard credit cards.

Online banking payment
You can pay for your order using Klarna directly in your online bank with your bank details.

Invoice / Installment payment

The invoice can also be paid in installments of 3-36 months. The invoice can also be paid at your own pace, in which case the customer can decide the amount to be paid each month (however, at least one (9) euros). The monthly cost is known, as is when the entire amount has been paid. In addition, all purchases that are paid at your own pace with flexible installment payments are combined into a convenient monthly invoice. The monthly invoice gives you a good overview of your situation and everything can be paid with just one invoicing payment.

Klarna payment time campaigns
Klarna offers our customers various payment term promotions from time to time. The customer must meet Klarna's credit terms in order to be eligible for the promotional payment term.

Payment methods for companies:

Klarna offers businesses the option to pay by card, online banking and invoice. Please note that when ordering by invoice, the order must be made to the address where the company is registered, i.e. the billing and delivery addresses must be the same. For more information about the terms and conditions of business payments, please contact Klarna customer service.

If you have any questions regarding payment for orders, please contact Klarna customer service:

Tel. 09 425 99 771 (toll-free)
You can also contact Klarna via their website chat service: https://www.klarna.com/fi/tuki .

Klarna's customer service is open on weekdays from 8 am to 6 pm.

Paytrail - payment methods

Payment information

Paytrail is a secure payment method for you. We have a payment institution license issued by the Finnish Financial Supervisory Authority. The service is maintained by Paytrail Oyj (business ID 2122839-7), and is part of the Nets family.

The Paytrail payment processing service forwards your payment to the merchant. If Paytrail Oyj appears on your bank statement or credit card invoice, we have forwarded your payment.

The online store acts as a marketer of products and services and as a supplier of products to the customer. The online store takes care of the legal obligations related to the sale and other obligations it defines itself. If you want to make a complaint or return a product, you should contact the online store directly from which the product was ordered.

Bank charges

You have access to payment buttons from all Finnish banks. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbanken. Paytrail Oyj will appear as the payee on your bank statement, and we will forward your payment to the online merchant. From the online store, you will be directed directly to your own bank to make the payment securely.

Credit card payments

You can pay in the online store with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards. The online store uses the international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services.

Paytrail Oyj appears as the recipient of the payment on the card invoice and forwards the customer's payment card payment directly to the merchant. Card payments are made using a secure payment form, and payment card information is not stored in the online store's systems.

Mobile payment methods

The mobile payment methods Pivo, MobilePay and Siirto are services that work in the app and allow you to pay for online purchases as a bank transfer from your account or as a card payment from your card by accepting the payment in the app in question.

Pivo also supports Siirto payments, which means that the payment can be accepted in any application that supports Siirto. Apple Pay is a service that works on Apple devices and allows you to pay for purchases with a payment card connected to the device.

Beer

The terms of use are available on Pivo's website.

Pivo Terms of Use

MobilePay

The terms and conditions are available on the MobilePay website.
MobilePay terms and conditions

Apple Pay

Terms of use are available on Apple's website.
Apple Pay Terms of Use

Invoice and installment services

Invoice and installment payment services through Paytrail are offered by OP, Walley and Alisa. OP and Alisa also offer invoice and installment payment options for corporate customers.

Please read the more detailed terms and conditions of the finance company, which you will see when you accept the payment. When you accept the payment, you also accept the terms and conditions of the finance company.

Walley
Walley's general invoice and installment payment terms for companies (.pdf)

Walley's general terms and conditions for invoices, overdrafts and installment payments (.pdf)

Standard European Consumer Credit Information (.pdf)

Read more: walley.fi

OP Invoice

OP Invoice Consumer Terms and Conditions (.pdf)
Read more: op.fi

Alisa business invoice

Alisa Business Invoice is a flexible and secure payment method for companies. The payment method is suitable for all Finnish companies without the need to submit separate documents. The buyer's right to purchase is fully verified digitally and the purchase transaction only takes a few minutes.

Products and product prices

The features and prices of the online store's products are presented in connection with the product presentation of each product.
We reserve the right to change prices and delivery costs, so please check back.
the prices in question from the shopping cart before you accept the order. The prices of the products, which appear in the shopping cart and in the order confirmation.

Shipping costs

All shipping costs only €9.90*

* excluding ladders, wheelbarrows, washing machines, etc. long items that need to be handled separately. - we will inform you of their delivery costs separately when processing the order.

Any shipping costs that may be charged for an order depend on the product itself (e.g. weight, packaging) and the selected delivery method, and they are automatically added to the total order amount.
You will see the shipping costs (if any) charged for your order in your shopping cart before you accept the order.

Ordering and contract

You can order products on our online store's homepage by adding them to your shopping cart, confirming your order and paying for the contents of your shopping cart in the payment service. When ordering from our online store, you are required to have read and agreed to our current terms and conditions of delivery. You understand that you accept and
Your order confirmed by us is, except as mentioned later regarding the right of cancellation, binding and creates a contract between us, together with these delivery terms.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email, so please provide your email address when placing your order. The order confirmation will also confirm the payment method used. If for some unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.

Delivery method

We will deliver your order using one of the available delivery methods listed on our website, which you select when placing your order.

Posti 14 - to your door or business
Posti 16 - To the nearest post office
Long-distance transportation - Pallet transport

Delivery time

Our most common delivery times are 2-7 days, depending on the order and delivery method. More specific times are provided in the product options.

Cancellation and return conditions

If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us of this no later than 14 days after receiving the goods or the last batch of goods or, in the case of regular delivery of goods, after receiving the first batch of goods.

Cancellation notice must be made clearly, for example by email, by calling our customer service at the email address below or by calling 040 531 4042.
by a written notification that you submit with the returned goods.

The right of cancellation only applies to and, accordingly, returned products must be in their original packaging, unused and well packaged for return shipping.

If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after the notification of cancellation to our return address below. If necessary, the returnee must prove that the goods were returned within the specified time limit, for example with a return receipt.
The returner must pay the costs of the return.
These costs will not be reimbursed to the returner.

When returning a delivered order, please include your name and contact information , as well as your account number for a refund.

Accordingly, we will refund the money you paid for the order without delay in accordance with the Consumer Protection Act.

If there has been a human error when ordering the wrong size product, the exchange/return will be resolved over the phone. Return/exchange shipping costs can be negotiated free of charge.

Our return address:
CleanCenter / Hoitech
Hiekkamäentie 11
01150 Sipoo
Finland - Finland

Customer service

Our staff will help you with any questions related to your order.
Please contact us, either by email or phone:

Email: kaspalvelupa@cleancenter.fi

Phone: +358 40 531 4042

Submission verification, errors and problem situations

Please inspect your delivery as soon as you receive it. If the product is lost or damaged in transit, or if it does not correspond to your order or is incorrect, please report it as soon as possible and no later than 14 days.
Contact our customer service and we will agree on how to fix the error.
In consumer trade, we comply with the mandatory liability provisions of the Consumer Protection Act regarding errors.

Limitation of liability

CLEANCENTER is not liable for any indirect, direct or other damage related to the order, delivery or product or any of the above, except to the extent that a mandatory provision in the Consumer Protection Act or other mandatory law has stipulated otherwise with respect to the damage in question.

Disagreements

We strive to resolve any disputes regarding your order primarily by agreement, so please contact our Customer Service first to resolve the matter.

If a dispute regarding a sales contract cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board ( www.kuluttajariita.fi ).
Before the matter is taken to the Consumer Disputes Board for consideration, the consumer
You should contact the local registry office's consumer advice service.
( www.consumer advice.fi ).